Loyalty Schemes.

Loyalty Scheme Option Comparison

FeatureCampaignLoyalty BronzeLoyalty SilverLoyalty Gold

GENERAL

Max no of codes5 million10 million500 million(<10 billion)
HostingSPIKASPIKASPIKA or ClientClient
Who has access to backendSPIKA OnlyOptionalClientClient
SLAEmail supportEmail + Phone supportEmail + Phone, Optional SLABespoke
Can software be customised?NoNoYes, By SPIKAYes, by SPIKA or 3rd party
Front-end websiteWhite labelled code entry pageWhite labelled basic site for points and rewardsIntegrate existing or bespokeIntegrate existing or bespoke
API accessNoLimitedYesYes
Source code availableNoNoNoYes
Software updates and fixes includedn/aYesSupport agreementSupport agreement
Multiple schemes and countriesNoNoOptionYes

FUNCTIONALITY

Code Generation
Generate unique CodesYesYesYesYes
Import unique codes--YesYes
Code Batch Management-YesYesYes
Non-unique codes-YesYesYes
Profanity filtersFixedYesYesYes
Code formatting rulesYesYesYesYes
Background execution-FixedYesYes
API for code import--YesYes
Code set association-LimitedYesYes
Restrict codes per member-LimitedYesYes
Code usage restrictions (expiry & max usage, acquisition codes)-YesYesYes
Code set restrictions (prevent multiple codes for the same product)-YesYesYes
Multi-market support---Yes
Instant code generation-YesYesYes
Combine two codes or code with product barcode--YesYes
Codes for Member groups (for example age band)--YesYes
Code Export
Send to printYesYesYesYes
Export to fileYesYesYesYes
File export formatYesYesYesYes
Encryption of code filesZipPGPPGPPGP
Multiple encryption keys-YesYesYes
Producing and tracking duplicate filesYesYesYesYes
API for code export--YesYes
Random sequence exports---Yes
Background execution-FixedYesYes
Code Validation
Validate existence & consume-YesYesYes
Validate & consume per member-YesYesYes
Validate acquisition codes--YesYes
Fraud prevention (codes/member/day etc)--YesYes
Blocking members--YesYes
Duplicate code support--YesYes
API for code validation-Yes, batchYesYes
API for member validation & export-Yes, batchYesYes
Audit tracking-YesYesYes
Reporting
Code Usage by set-YesYesYes
Code usage per product-YesYesYes
Code usage per member--YesYes
Code usage per period-YesYesYes
Non-unique code stats-YesYesYes
Fraud usage & blocked members--YesYes
Points balance--YesYes
Expired points--YesYes
Loyalty Scheme
Loyalty Wallets-1, points only1, points only3 currencies
Transaction history-YesYesYes
Point burning--YesYes
Manual (non-code) points--YesYes
Merge accounts--YesYes
API-LimitedYesYes
Code triggers for "double points" etc--YesYes
Code combination Asset unlocking--YesYes
EPOS/Till Integration
Receipt number codes--YesYes
2nd code scanning--YesYes
External leaflet scanning--YesYes
Member code scanning--YesYes
Plastic Loyalty cards---Yes
Retailer Till Transaction API--YesYes
Retail hosted till integration module--OptionalOptional
Misc
Content management-Yes, optional--
Code cleansing / deleting--YesYes
Multiple User Roles--YesYes
Support for multiple time zones---Yes
CRM--YesYes

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